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Frequently Asked Questions

Shopping at Irteka.com is easy
  • Open the link of the product that you want to purchase
  • Choose your size and click on the 'ADD TO CART' button on the product page
  • You will be proceeded to the cart page. Review the product and size and Click on 'PROCEED TO CHECKOUT” or click on add more items if you want to buy multiple items
  • You will be proceeded to the checkout page, fill in your information and complete your purchase
No, you can simply shop at Irteka.com without creating an account. With the guest checkout you'll still be able to enjoy the following benefits
  • Track your order
  • Request a return or exchange directly from the website
We accept Visa, MasterCard, American Express cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system.
On default, all the prices are displayed in USD. If you want to place your order in any other currency, you can change the currency from the header drop down
You can go through our sizing guide to know your correct size. If you find any problem, feel free to write us at and our team would assist you in determining your size.
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation for more information, please read our Privacy Policy in full.
We ship order to all countries except from Russia, Brazil and OFAC and Sanctioned Countries.
No matter where you are sending your order, we offer free shipping across the globe (to all countries where we ship). Deliveries are usually within 10 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. You can track your order from here.
You don’t have to pay any sales tax, the price that you see on the product page is the final price. Irteka.com has no control over duty charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
If you are not 100% satisfied with the product, you can return it for an exchange or for a full refund within 30 days of delivery for. To initiate your return, you just need to fill this form www.irteka.com/return/. We offer free returns in US, if you are in the US, you will be provided a free return shipping label. However, if you are in country other than US, you will have to bear the cost of return shipping to our US Address. You can read complete return policy here.
Your full refund will either be issued to the original credit card or PayPal account used to place the order, or as IRTEKA store credit. Since there are no shipping charges, you will receive full refund.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. We can also combine orders or add pieces to an existing order once it has been placed.

import duties & sales taxes

The prices that are being displayed on the website are inclusive of Sales Taxes. However, import duties are not included in the item price or shipping charges and these charges are the buyer's responsibility. Irteka.com has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

refunds & returns

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 30 days from the date you received your order to exchange or return. All you have to do is go to www.Irteka.com/return and fill the return form online. We offer free returns in US, if you are in the US, you will be provided a free return shipping label. However, if you are in a country other than US, you would have to bear the cost of return shipping to our US Address. Here are points that you need to be aware of
  • Merchandise should be sent back to us within the 30 days of receiving your order. Returns outside of this period are accepted at the discretion of Irteka.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original packaging.
  • We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Irteka account.

Exchange & Refunds

Once we have received your return order, we inspect and quality check it as per our policy, once the item is quality checked and passed, you are eligible to get an exchange or a full refund.
In case of refund, your refund will be credited to the original payment method or as store credit to your Irteka account. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

delivery policy

Irteka offers free shipping all over the world, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. We understand that getting your items shipped quickly is important, we make every effort to process your order quickly.

We accept and ship orders to all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries. Deliveries are usually within 10 working days of placing your order, although at busy times this may be longer. We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email.

In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, depending on what you ordered, your order may be shipped in more than one parcel.

payments

Payments

We accept Visa, MasterCard & American Express cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to IRTEKA.Com


To help ensure that your shopping experience is safe, simple and secure IRTEKA.COM uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.